Refund & Cancellation Policy
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We want every box to bring a smile. If something isn't right, tell us and we'll fix it, usually with a free replacement.
❌Cancel anytime before dispatchFull refund, no questions asked.
📦Damaged or missing items?Tell us within 48 hours of delivery and we'll replace them free.
💸Refunds in Back to your original payment method.
1Cancelling an order
- Before dispatch: email us to cancel and we'll refund the full amount.
- After dispatch: the order can't be cancelled, but you may refuse delivery or return it unopened as described in section 3.
- Bulk and personalised orders: free cancellation until we start packing or personalising (we'll tell you when this starts). After that, only items not yet personalised can be cancelled.
2Damaged, defective, wrong or missing items
- Contact us within 48 hours of delivery with your order number and photos of the box and the problem.
- An unboxing video helps us resolve claims fastest, especially for missing items.
- We'll send a free replacement of the affected item (for example a cracked rock, a dried or leaking paint pot, or a missing brush). If we can't replace it, we'll refund that item.
- Natural rocks vary in shape and colour. That isn't a defect, but chipped or broken rocks are.
3Returns (change of mind)
- You can return an unopened, unused kit in its original sealed packaging within of delivery.
- Return shipping is paid by you, unless the return is because of our mistake.
- Once we receive and check the kit, we refund the product price.
Items we can't take back (for hygiene and safety reasons): kits that have been opened or used (paints, brushes and sealer can't be resold), personalised items such as name tags, and bulk orders made to your request, except if they arrive damaged or wrong.
4How refunds are paid
| You paid by | Refund goes to | Time after approval |
|---|---|---|
| UPI / card / net banking / wallet | The same account or card | (bank timelines may vary) |
| Cash on Delivery | Your UPI ID or bank account |
We'll email you when your refund is processed.
5How to ask for help
- Email us at .
- Share your order number, photos or video, and what went wrong.
- We'll reply within 1 business day with a replacement, return or refund plan.
Not happy with the outcome? You can contact our Grievance Officer, ().