Terms & Conditions

Last updated:

Welcome to ! These terms explain how you can use our website and buy our DIY kits. By placing an order or using the website, you agree to them. If you are under 18, please ask a parent or guardian to read these with you and place orders for you.

1Who we are

is a brand of (). GSTIN: . In these terms, "we", "us" and "our" mean The Doodle Den; "you" means the person using the website or buying from us.

2Who can buy

Orders must be placed by someone aged 18 or older, or by a minor with the consent and supervision of a parent or legal guardian.
You agree to give us correct name, phone, email and delivery details. We are not responsible for delays or failed deliveries caused by incorrect details.

3Our products

We sell DIY activity kits for children, such as Rocking Rocks. Each product page shows the recommended age, what is in the box and the price.
Natural items like river rocks vary in shape, size and colour, so the rocks you receive may look slightly different from the photos. Pictures and design ideas are for illustration only.
Products marked "Coming soon" cannot be bought yet. Asking to be notified does not reserve a product or price.

⚠️ Safety first. Our kits contain small parts and are not suitable for children under 3 years (choking hazard). Adult supervision is recommended. Paints are water-based and non-toxic but must not be eaten; keep them away from eyes and mouth and wash hands after use. Please read the safety notes on the box and in the guide before use.

4Prices and payment

All prices are in Indian Rupees (₹) and include GST. Shipping is free on all orders. See our Shipping Policy.
You can pay online (UPI, cards, net banking, wallets) or by Cash on Delivery. Prepaid orders get off; the discount is shown in your order total.
We may change prices or offers at any time, but the price you see when you confirm your order is the price you pay.
Payments are processed securely by our payment partners (for example UPI, cards, net banking and wallets). We do not see or store your full card or bank details.
If a price is shown wrongly because of an obvious error, we will tell you before dispatch and you may cancel for a full refund.

5Orders

Your order is confirmed when you receive a confirmation email from us.
We may cancel an order (with a full refund) if an item is out of stock, if we cannot deliver to your pincode, or if we suspect fraud.
Orders placed by email are confirmed once we email you the final amount and you complete payment.

6Bulk and return-gift orders

Bulk prices and discounts shown on the website (for example "10% off for 10+ kits") are estimates. The final quote, delivery date and any personalisation are confirmed by us in writing before payment.
Please book at least before your event. We will do our best to meet your date but cannot guarantee delivery for very short timelines.
Personalised items (for example name tags) are made specially for you, so they cannot be cancelled once production has started. See our Refund & Cancellation Policy.

7Shipping, returns and refunds

Delivery is covered in our Shipping Policy. Damaged, defective or missing items, cancellations and refunds are covered in our Refund & Cancellation Policy. Both form part of these terms.

8Online games and website content

The games on our website (including the Brain Arcade) are free, for fun and learning. They need no sign-up and show no ads. Progress such as stars is saved only on your device.
All website content (our name, logo, Rocky the mascot, rock designs, illustrations, text and games) belongs to The Doodle Den. You may print or share it for personal, non-commercial use, but you may not copy or sell it without our written permission.
Rocks you paint at home are yours! You are welcome to share photos with #DoodleDenRocks. If you tag us, you allow us to re-share your photo with credit; you can ask us to remove it at any time.

9Fair use

Please do not misuse the website, for example by trying to hack it, placing fake orders, or posting harmful content in messages to us.

10Our responsibility

We take care to make our kits safe and high quality. If something is wrong with your order, we will repair, replace or refund it as described in our policies.
We are not responsible for misuse of the kit, use without the recommended supervision, or damage to surfaces or clothes from paint. Please cover your work area.
Nothing in these terms limits your rights as a consumer under the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020.

11Grievance Officer

If you have a complaint, please contact our Grievance Officer. We will acknowledge it within 48 hours and try to resolve it within 30 days.

Name
Email

12Law and disputes

These terms are governed by the laws of India. Any dispute will be handled by the courts at , , without affecting your right to approach a consumer commission.

13Changes

We may update these terms from time to time. The "last updated" date at the top shows the latest version. Orders are covered by the terms in force when they were placed.

14Contact

Questions? We'd love to help: or visit our Contact page.